Chalet Board, HB or room only will depend on the accommodation, this can be found in ‘At a glance’ on the accommodation information page of our website. Most resorts have a rep who is on hand to offer advice and help during your stay. Our summer holidays include accommodation , board basis as stated and in some cases transfers (see each resort page)

Half board options and upgrades are available in some of our accommodation, please ask us about this.

  • Group Discount

Yes - if you book a whole chalet, you benefit from a discount of up to 15% discount - select whole chalet on the booking page and the discount will be applied

If not booking a chalet, it will depend on the size of your group – please call or email us for a quote


  • Do I have to pay an under occupancy for a room?

The apartment/chalet price is the same regardless of how many people it may occupy. For insurance purposes the room cannot be over occupied.

  • I am travelling alone will there be a single supplement?

In some of our resorts we have single rooms with no supplement payable, however some hotels do charge a supplement where twin rooms are used for single occupancy.

  • If I want a balcony will I get it?

For our chalet accommodation, all our rooms are named and facilities described - accordingly, if you book a room with a balcony, you will get that one. When the chalet is taken by a group the party leader can decide the room allocation when you arrive in the resort.

For the apartments/hotels we can request rooms with balconies if these are available, in some cases a supplement may be charged.

  • What is a duplex or mezzanine accommodation?

A split level apartment, the mezzanine generally is an open bedroom above the living room and a duplex will be rooms on two floors.

  • Will I need to take a towel?

All accommodation will provide bath towels. You will need a tea towel in some of the self catering accommodations. (in some cases these are available if you book one of the cleaning packs)

  • What is an Austrian Twin Bed?

An Austrian twin bed is a double bed base with 2 single mattresses and 2 quilts. You will find these in almost all Austrian hotels

  • Can I book a cot for my baby?

Yes we can organise this for you in most apartments/chalets. Please make sure that you request this when you book. You can also pre book our baby packs.

  • What crèche facilities do you have?

We work with the local crèches in resort and can give you help and advice on booking these. In many of the ski resorts there are facilities run by the ski school which we can pre book for you. In some resorts we can arrange a private nanny for you. Please see the families section for details and prices


Yes you do, it will be your responsibility to book your own travel insurance that is adequate for a ski/activity holiday.

We have an appropriate policy - details can be seen at Insurance proposal


Your booking

You will receive a confirmation schedule by email within 2 days of making your booking. Should you wish to receive a copy through the post please email your request to or ask us over the phone.

You will need to contact us by email to

Cancellation charges will be liable depending on the date of cancellation received. The applicable charges can be found in the "Cancellation Charges Table" in Section 12 of our Booking Conditions.


If you book online, we will take your deposit by credit or debit card without a fee.

You will need to pay a deposit for your holiday at the time of booking, the amount will be calculated on our website or advised to you if you are booking by telephone. The remaining balance is due 8 weeks prior to departure. If you book within 56 days of travelling you will need to pay the full balance.

Ski Extras

  • Do I have to hire ski equipment with you?

No, but we can make life much easier if you do, we can also offer you a discount on the price you would normally pay in resort. You can pre book your equipment online or alternatively call us here on 01481 822881

  • Can you advise me which resorts are suitable for snow boarders, beginners, intermediate or advanced skiers?

Yes – we have tried to include as much information as possible on the resort pages, but please email us or call us if you require any further information

  • Can I pre-book lift passes and ski school through you?

Yes we can save you time and often money by booking your lift pass and tuition prior to arrival.

General enquiries

Can you explain what ‘on request’ means and can I hold a holiday on an option?

On request means we need to speak to the hotelier or agency to confirm a room or service before we can confirm your booking.

If you would like to book something which is “on request” please email or call us and we will contact resort immediately.

Where you see the "Hold my place" selection, your can hold an option for 48 hours

If your prefered tour or accommodation is not flagging that option, do call us on 01481 822881 or email us at and we will look to hold an option for you


Hold Baggage Allowance is 20 Kgs.

Hand luggage is restricted to 1 item per passenger - max dimensions 48cm x 36cm x 20cm, max weight 10kgs.

Infant fares do not have a baggage allowance, other than that accompanying passengers are permitted to carry, on their behalf: a carrycot or small wheeled collapsible buggy and a reasonable amount of food and drink for the flight.

Yes there is a charge for taking skis on our flights and these must be booked and paid for in advance. Due to the size of the aircraft the number of pairs we can carry is limited.

You can check availability and make bookings for your skis by calling Aurigny reservations on 01481 822886 with your flight details to hand.

The resort manager or Transfer Company will be aware of your flight arrival time and will be waiting for you.

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